Yes. DollPimp.com is a U.S.-based retailer specializing in authentic TPE and silicone dolls from established manufacturers. We are also active in the industry through manufacturer partnerships, customer education, media coverage, and event participation.

We focus on transparency, real product guidance, direct factory communication, and honest expectations before and after purchase.

Yes. We sell authentic products from verified manufacturers and do not sell counterfeit dolls. If you have questions about a specific brand or model, contact us before ordering and we can help verify details.

Choose the product you want, select any available customization options, add it to your cart, and complete checkout using one of the available payment methods.

Please review all product options carefully before placing your order. By placing an order, you are agreeing to our policies and order terms.

Yes, we are able to match or beat pricing from another approved and authorized vendor selling the same authentic product.

We do not price match counterfeit vendors, unauthorized sellers, fake products, or listings that are not equivalent to the same authentic model and configuration.

Yes. Orders are shipped in plain, discreet packaging with no labels or wording that explain what is inside. Customer privacy is taken very seriously.

We ship to many countries worldwide. However, some countries restrict or do not allow import clearance for these products.

If you are unsure whether we can ship to your country, please contact us before placing an order at support@dollpimp.com.

Delivery time depends on the type of product ordered and the shipping method selected.

• In-stock / ready-to-ship items: typically 2 to 7 business days.
• Built-to-order items with free shipping: currently average around 40 to 60 days depending on logistics conditions.
• International shipments after shipment: may take 2 to 4 weeks or longer depending on customs clearance.

Some exceptions may apply based on destination, season, production timing, and customs processing.

For international shipments, tracking may show “label created” until the package reaches the destination country, clears customs, and is handed to the local carrier. Movement may still be happening even if the carrier page does not show updates yet.

For in-stock orders, tracking can also take 1 to 3 business days to update after pickup, depending on when the carrier scans the package into its system.

We cannot guarantee delivery on a specific date or time. If you have travel plans, privacy concerns, or timing needs, please tell us before or during order placement so we can try to assist.

Once tracking is active, you may also contact the carrier directly to request a hold or delivery reschedule. Carrier holds are usually only available for a limited time.

Please contact us before placing your order if you have travel plans within the next two months. Custom production and shipping times can vary, and carrier delays may happen.

We may be able to help coordinate shipment timing, but we cannot guarantee rushed production or exact delivery dates.

For the United States and the majority of EU countries, these costs are usually covered. For other countries, your customs agency may require import duties or taxes before delivery.

If payment is required, customs or the shipping company will contact you directly.

Refusing to pay customs fees or refusing delivery due to customs charges does not qualify for a refund.

Customs rules and clearance times are controlled by your country’s customs agency and are outside of our control.

Yes. Customs processing can take extra time and, in some cases, may take up to 30 days. This is controlled by the customs agency in your country and cannot be controlled by DollPimp.com or the carrier.

Available payment options may include card payments, PayPal, Klarna, Afterpay, and our in-house layaway program, depending on checkout availability, region, and eligibility.

Yes. PayPal may be available during checkout. PayPal may also offer Pay Later options for eligible buyers, depending on your location and PayPal’s own approval rules.

Yes. Depending on availability and eligibility, you may be able to use PayPal Pay Later, Klarna, Afterpay, or DollPimp’s in-house layaway program.

Third-party financing options can allow production or shipment to begin after checkout. Layaway is different: production or shipment does not begin until the layaway balance is fully paid.

Our in-house layaway plan requires a 10% down payment, followed by 10% payments every 2 weeks by invoice. Customers may pay more than the minimum if they want to finish sooner.

For built-to-order items, production does not begin until the final payment is made. For in-stock items, inventory is not reserved during layaway. If an item sells out before the layaway is completed, the order may convert to backorder until stock returns.

Standing feet allow a doll to stand with proper balancing. However, the doll must still be carefully balanced, and taller or heavier dolls may still require assistance even with standing feet.

Some products may offer fixed or removable vagina options. Fixed vaginas are designed for realism, while removable vaginas are designed for easier cleaning and maintenance.

Availability depends on the product, brand, and body type.

In most cases, yes. Please email support@dollpimp.com if you are interested in a fully custom design.

If the design is based on a real person’s face or likeness, consent documentation may be required. Fully custom design and production may take 2 to 3 months or longer before shipment.

Yes. For custom orders, photos are typically emailed before shipment to confirm the order has been processed as requested. A response is not required, and shipment usually occurs within 24 hours after the photos are sent.

Backorder means the item is not currently available for immediate shipment but can be ordered now and fulfilled later when stock becomes available or production is completed.

If an order contains a backordered item, it cannot be packed and shipped immediately.