Our products are built to order. Building begins 24 hours after an order has been placed. If it has been more than 24 hours after a purchase has been made, there is no refund or cancellation of any orders allowed. Once a product is delivered, you will have 24 hours to request an exchange. Exchanges are only allowed if the product received is incorrect from the product purchased. Products can only be exchanged if they are unused and unmodified.