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Refunds & Exchanges

  • Order Cancellation: Products are built to order. Production begins 24 hours after your order is placed. For “Ready to Ship” items, shipment is arranged within 24 hours after purchase. After the 24-hour window, no orders can be canceled or refunded.

  • Refund Requests: Any cancellation request made within 24 hours of purchase will be subject to a 15% transaction fee.

  • Exchanges: Exchanges are permitted only if the product received is incorrect or defective. Products must be unused, unmodified, and reported within 24 hours of delivery.

  • Proof of Issue: To process an exchange, you must email support@dollpimp.com within 24 hours of delivery and provide your order number, along with clear and obvious photos and videos showing the issue along with the entire product/doll.

  • Refused Delivery: Denying or refusing delivery does not make you eligible for a refund.

*Note*

If you live outside of the United States and are receiving an international shipment, there is a possibility that customs in your country may want to collect an import duty tax for your shipment. Sometimes this is not the case, but if it is required, you will get an email or phone call from customs in your country to pay the duty tax before delivery. Refusing to do so, will not make you eligible for a refund for your order.

Robot Doll After-Sales Policy

Thank you for choosing Doll Pimp. We want you to be completely satisfied with your purchase and experience using our robot doll. Therefore, we strongly advise you to carefully read our terms and conditions before selecting a doll with robot functions. This will help you make an informed decision before placing an order.

  1. We do not accept returns for purchased robot sex dolls. Please read our “Return Policy” for more information.
  2. The robotic dolls come with 5 months of after-sales service starting from the day of product delivery.
  • Customers must use the robot doll properly. Any intentional damage will void the after-sales service.
  • Please refer to “Robot Sex Doll” for information on the features of the robot doll.
  1. If you observe any uncommon occurrences with your robot doll following purchase, kindly cease its usage promptly and contact the vendor or salesperson from whom you acquired it. This will aid us in gaining a clearer understanding of the issue and formulating an appropriate resolution.
  2. As we are unable to offer door-to-door maintenance services, we will return the cost of the robot’s functionality in case of damage or malfunction. In the event of more severe issues, we will supply a replacement body.
  3. We do not offer repair services that return the doll to the factory.
  4. The robot sex doll is considered a consumable product. We offer a 5-month after-sales service period, excluding any damage caused by human interference or malicious intent. Beyond this 5-month period, no compensation or after-sales service will be provided.

We understand the appeal of purchasing a sex doll with robotic functions that can enhance your sexual experience. However, it is important to note that these robot sex dolls have a shorter lifespan than non-robot sex dolls and are considered consumable products. Therefore, we recommend that you carefully consider your decision before purchasing.

Thank you for your understanding and cooperation.

Based in the United States
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