At DollPimp, we offer FREE and DISCREET shipping on all of our products. There are never any labels or words on the box that explain what is inside. Our goal is to help maintain all of our customers’ privacy, and we take this very seriously. Another goal of ours is to have your purchase delivered as soon as possible. To ensure this, we start preparing your order 24 hours after your order is confirmed. Most of our products are built to order, which also allows you to customize parts of your doll when placing your order.
On custom orders, you will receive photos of your order by email before it ships. This is to provide proof that your order has been processed exactly as requested. A response to the email is not required, and your order will typically ship within 24 hours after the photos are sent.
Due to ongoing global conflicts and oil shortages, international shipping conditions have changed significantly. As a result, shipping times for these items may take longer than usual and, in some cases, up to 3x longer than standard delivery speeds depending on destination and current logistics conditions.
For buyers who prefer faster delivery, we offer an expedited shipping option at checkout. This upgrade prioritizes your order and restores shipping speeds closer to traditional delivery timeframes prior to these global changes.
The average time for free shipping is now approximately 40 to 60 days for built-to-order items, depending on shipping conditions. Some exceptions may apply.
We also offer a selection of dolls that ship from within the United States for U.S. buyers and from within Europe for buyers in the EU nations. You can access these sections from the flyers on our home page or from the links in our menu. Please note that these items do not offer customization options. The average delivery time for these in-stock products is 2 to 7 business days, and this selection continues to grow. This option reflects our continued commitment to providing faster delivery solutions whenever possible.
On average, international shipments may take 2 to 4 weeks or longer to arrive once shipped, depending on customs clearance in your country. In some cases, customs processing can take up to 30 days. This timeframe is determined solely by your country’s customs agency and is outside of our control.
If you live outside of the United States, your country’s customs agency may require an import duty or tax before delivery. This is not always the case, but if required, you will be contacted directly by the shipping company or customs. Refusing to pay these fees or refusing delivery will not make you eligible for a refund.
We cannot guarantee delivery on a specific date or time for shipments. If you have specific delivery requirements (such as travel plans or privacy concerns), please let us know before or during order placement so we can assist. Otherwise, you may contact the shipping carrier directly to request a delivery hold or reschedule. Please note that carriers can only hold packages for a limited number of days.
Please allow an additional week for shipments during the holiday season. This is typically from November through January for Western holidays and for orders that require production first, there could be up to a 30 day delay in production during the Chinese New Year holiday break each year.
Below are answers to common questions about our discreet, free shipping, delivery times, and expedited options.
Yes. All orders are shipped in plain, unmarked packaging with no labels or wording that indicate what is inside. We take your privacy very seriously.
Yes. We offer FREE shipping on all products. For built-to-order items, this shipping method may take longer due to current global logistics conditions.
Due to ongoing global conflicts and oil shortages, international shipping conditions have changed significantly.
The average shipping time is currently 15 to 60 days, depending on delivery option chosen and shipping conditions. In some cases, delivery may take longer due to global logistics delays.
Yes. There is an expedited shipping option at checkout. This upgrade prioritizes your order and restores shipping speeds closer to traditional delivery timelines.
You will receive photos of your completed order by email before shipment. This confirms that your order has been processed exactly as requested. A response is not required, and your order will typically ship within 24 hours after the photos are sent.
Yes. We offer in-stock products that ship directly from within the United States and Europe. These items typically arrive within 2 to 7 business days, but customization options are not available for these products.
International shipments typically take 2 to 4 weeks or longer once shipped. Customs clearance may take up to 30 days in some cases and is controlled by your country’s customs agency.
For the US and majority of EU countries, we cover these costs for you. Depending on your country, customs may require an import duty or tax before delivery. If applicable, you will be contacted directly by your local customs agency. Refusing to pay these fees or refusing delivery will not make you eligible for a refund.
We cannot guarantee exact delivery dates or times. However, if you have specific timing needs, please let us know before or during order placement and we will do our best to accommodate. You may also contact the carrier directly to request a hold or reschedule once an estimated delivery date has populated.
Yes. Please allow an additional week for shipments during the holiday season due to increased shipping volumes.