Shipping

At DollPimp.com, we offer FREE and DISCREET shipping on all of our products. There is never any labels or words on the box that explain what is inside. Our goal is to help maintain all of our customers’ privacy and we take this very seriously. Another goal of ours is to have your purchase delivered as soon as possible! To ensure this, we start preparing your order 24 hours after your order is confirmed. Most of our products are built to order. This also allows for you to customize parts of your doll when placing your order.  

On custom orders, you will be receiving photos of your order by email before it ships. This is to provide proof that your order has been processed just the way you wanted. Response to the email is not required and your order will typically ship within 24 hours from the photos being sent to you.

The average time from a product being purchased to being prepared and then being delivered is 10 to 30 days. Some exceptions may apply to those days. We also have a product page that features dolls that ship from within the United States for our customers in the United States and a product page that features dolls that ship from within Europe for our European customers. You can access these sections from the flyers on our home page or from the links in our menu at the top and bottom of our website. When purchasing from these sections, please be aware that we do not offer custom options on the doll as we do on others. The average time for these products being delivered is 2 to 7 business days and the selection of these dolls continues to grow as well. The reason for this option is our continued commitment to delivering your order as soon as possible so that you can enjoy your purchase right away.

If you live outside of the United States and are receiving an international shipment, there is a possibility that customs in your country may want to collect an import duty tax for your shipment. Sometimes this is not the case, but if it is required, you will get an email or phone call from customs in your country to pay the duty tax before delivery. Refusing to do so, will not make you eligible for a refund of your order. Refusing delivery of your order will not make you eligible for a refund either.

We cannot guarantee delivery on a specific date or time, once we have your order ship, it is the carrier’s goal to deliver the order as soon as possible. If you have any specific time frame requirements for delivery of your order, you must let this be known before or during order placement and we will make plans to accommodate this as best we can. Examples of these reasons could be, being on vacation or holiday, not wanting anyone else home when your order delivers, etc. Whatever your reason is, please makes sure to let us know before or during order placement. If you do not let this be known to us, your only other option would be to contact the carrier that will be delivering your package and ask to either reschedule the delivery to a later date or hold the package until you are ready for delivery. Keep in mind, carriers can only hold packages for a certain amount of days before they have to deliver it to you.